Warranty Policy

At Auto Parts Mart, we are committed to supplying quality automotive parts, tyres, accessories, and related products. We stand behind the products we sell and aim to provide fair and transparent warranty support in accordance with South African consumer protection laws.

Please read this Warranty Policy carefully before making a purchase.

Product Warranty Coverage

Many products sold by Auto Parts Mart are covered by either:

A manufacturer's warranty;
A supplier's warranty; or
A limited warranty provided by Auto Parts Mart where applicable.

Warranty coverage varies depending on the product, manufacturer, and intended use. The applicable warranty period will be stated on the product page where available or supplied with the product.

Warranty Period

The warranty period begins on the original date of purchase unless otherwise specified by the manufacturer.

Warranty periods differ between products and brands. Customers are encouraged to retain their proof of purchase for all warranty claims.

What the Warranty Covers

A valid warranty generally covers manufacturing defects, material defects, or workmanship faults that occur during normal and intended use of the product.

Examples may include:

Manufacturing defects
Faulty workmanship
Material failures
Factory-related performance issues

Any warranty assessment is subject to inspection and approval by the manufacturer or supplier where required.

What the Warranty Does Not Cover

Unless required by law, warranties do not cover damage or failure resulting from:

Incorrect installation
Improper use or misuse
Vehicle accidents or collisions
Normal wear and tear
Racing or competition use
Off-road use where the product is not designed for such use
Neglect or poor maintenance
Modifications or alterations
Exposure to fire, flooding, chemicals, or other environmental damage
Cosmetic damage that does not affect product performance

Tyres are not covered for damage caused by road hazards such as punctures, impact damage, sidewall cuts, vandalism, or improper inflation unless specifically covered by the manufacturer's warranty.

Installation Requirements

Certain automotive parts must be professionally installed by a qualified technician or registered workshop.

Where a manufacturer's warranty requires professional installation, failure to comply may void the warranty.

Customers should retain installation invoices where applicable.

Warranty Claims

To submit a warranty claim, customers may be required to provide:

Original proof of purchase
Order number
Product photographs
Description of the fault
Installation invoice (where applicable)
Any additional information requested during the assessment process

Products should not be returned without prior authorization from Auto Parts Mart.

Warranty Assessment

Warranty claims are assessed by the relevant manufacturer, supplier, or authorized inspection centre where applicable.

Assessment timeframes may vary depending on the product and supplier.

If a warranty claim is approved, the product may be:

Repaired;
Replaced with the same or an equivalent product; or
Refunded where repair or replacement is not reasonably possible, subject to applicable law.

Shipping Costs for Warranty Claims

Where a warranty claim is confirmed as valid, Auto Parts Mart may, at its discretion or where required by law, cover reasonable shipping costs.

If inspection determines that the product is not covered under warranty, the customer may be responsible for any applicable shipping or handling charges.

Limitation of Warranty

To the maximum extent permitted by law, this warranty applies only to the original purchaser and is not transferable.

Auto Parts Mart is not responsible for indirect, incidental, or consequential damages arising from the use or inability to use a product, except where liability cannot legally be excluded.

Consumer Rights

Nothing in this Warranty Policy limits or excludes any rights available to consumers under the Consumer Protection Act, 2008 (Act No. 68 of 2008) or any other applicable South African legislation.

Customers retain all statutory rights provided by law.

If you have questions about a warranty or need to submit a warranty claim, please contact our customer support team before returning any product.

We are committed to assisting customers promptly and professionally throughout the warranty process.

Policy Updates

Auto Parts Mart reserves the right to amend this Warranty Policy at any time. Updated versions will be published on this page and will take effect immediately upon publication.