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1. Return Period

Customers may request a return within 30 calendar days from the date the order is delivered.

To qualify for a return, the item must:

  • Be unused, uninstalled, and in its original condition.

  • Be returned in its original packaging with all accessories, manuals, and labels (where applicable).

  • Be accompanied by the original invoice or proof of purchase.

  • Have received prior return authorisation from Auto Parts Mart.

Returns & Refunds Policy

At Auto Parts Mart, we are committed to supplying quality automotive parts and providing excellent customer service. If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below.

Effective Date: 06 July 2026

2. Eligible Returns

  • We accept returns for the following reasons:

  • Incorrect item supplied.

  • Item damaged during delivery.

  • Manufacturing defect or faulty product.

  • Item received does not match the product ordered.

  • Change of mind (subject to the conditions below).

3. Change of Mind Returns

If you change your mind after purchasing a product, you may request a return within 30 days provided that:

  • The item has not been installed or used.

  • The item remains in its original, resaleable condition.

  • All original packaging is intact.

  • The return is approved by Auto Parts Mart.

Please note that original delivery charges are non-refundable, and return shipping costs are the customer's responsibility.

4. Incorrect or Defective Products

  1. If you receive an incorrect, damaged, or defective product:

  2. Notify us within 7 days of delivery.

  3. Provide photographs of the product, packaging, and any visible damage where applicable.

  4. Do not install or use the product before contacting us.

  5. Once verified, we will arrange a replacement, exchange, repair (where applicable), or refund.

  6. Where the error is the responsibility of Auto Parts Mart, we will cover the reasonable return shipping costs.

5. Non-Returnable Items

The following products are generally not eligible for return unless supplied incorrectly or found to be defective:

  • Special-order or custom-order items.

  • Electrical and electronic components that have been installed, connected, or tested.

  • Used, installed, modified, or damaged products.

  • Products returned without prior approval.

  • Items missing original packaging or essential components.

6. How to Request a Return

To request a return:

  1. Contact our customer support team before returning any item.

  2. Provide your order number, proof of purchase, and reason for the return.

  3. Attach photographs where applicable.

  4. Wait for return authorisation and shipping instructions.

  5. Securely package the product and return it using the approved method.

Returns sent without prior approval may be refused.

7. Return Shipping

  • Customers are responsible for return shipping costs for change-of-mind returns and incorrectly ordered products.

  • Auto Parts Mart will cover or reimburse reasonable return shipping costs where the returned item is confirmed to be incorrect, damaged, or defective due to our error.
     

We recommend using a trackable courier service, as Auto Parts Mart cannot accept responsibility for items lost or damaged during return transit.

8. Inspection of Returned Goods

  • All returned products are inspected upon arrival.

  • If the returned item does not meet the conditions outlined in this policy, the return request may be declined and the product returned to the customer at their expense.

9. Refunds

  • Once your returned item has been received, inspected, and approved, your refund will be processed.

  • Approved refunds are processed within 3–5 business days after the returned item has passed inspection.

  • Refunds will be issued using the original payment method used for the purchase, unless otherwise agreed in writing.

  • Depending on your bank or payment provider, it may take an additional 3–10 business days for the funds to appear in your account.

  • Shipping and delivery charges are non-refundable unless the return is due to an incorrect, defective, or damaged item supplied by Auto Parts Mart.

  • If your return is not approved because it does not meet the conditions of this policy, the item may be returned to you at your expense.

  • If you have not received your refund within 10 business days after receiving confirmation that it has been processed, please contact our customer support team for assistance.

10. Exchanges

  • Eligible products may be exchanged for the correct item, subject to stock availability. Exchange requests must comply with the conditions outlined in this policy and require prior approval from Auto Parts Mart.

11. Warranty

  • Products supplied by Auto Parts Mart may include a manufacturer's warranty where applicable. Warranty claims are subject to the manufacturer's terms and do not cover damage caused by incorrect installation, misuse, neglect, modification, or normal wear and tear.

12. Consumer Rights

  • Nothing in this policy limits or excludes any rights available to consumers under applicable South African consumer protection laws, including the Consumer Protection Act, where those rights apply.

13. Contact Us

If you have any questions regarding this Returns & Refunds Policy or wish to request a return, our customer support team is here to assist you.
 

Auto Parts Mart

Email: sales@autopartsmart.co.za

Phone / WhatsApp: +27 73 180 8989

Address: 50 Studebaker St, Markman Gqeberha 6210
 

Business Hours:

  • Monday – Saturday: 09:00 – 17:00

  • Sunday: Closed
     

For the fastest assistance, please include your order number, proof of purchase, and a brief description of your enquiry when contacting us.

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