Shipping Policy

Last Updated: July 6, 2026
 
At Auto Parts Mart, we are committed to delivering quality automotive parts quickly, safely, and efficiently. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
By placing an order with Auto Parts Mart, you agree to the terms outlined in this Shipping Policy.
 
1. Order Processing
Orders are processed after payment has been successfully received and verified.
Our standard processing time is:

• 1–3 business days for in-stock products.

• Custom or special-order products may require additional processing time.

Orders placed on weekends or South African public holidays will be processed on the next business day.
If there is an unexpected delay, we will contact you using the information provided during checkout.
 
2. Shipping Destinations
Auto Parts Mart currently delivers throughout South Africa.
For customers requiring international shipping, please contact us before placing your order to confirm availability, delivery options, shipping costs, and estimated transit times.
 
3. Estimated Delivery Times
Once your order has been dispatched, estimated delivery times are:

• Major Cities: 2–5 business days

• Regional Areas: 3–7 business days

• Remote Areas: 5–10 business days

Delivery times are estimates only and may vary due to courier schedules, weather conditions, public holidays, supplier delays, customs procedures (where applicable), or other circumstances beyond our control.
 
4. Shipping Costs
Shipping charges are calculated during checkout based on:

• Delivery location

• Product size and weight

• Number of items ordered

• Courier service selected

Your shipping cost will be displayed before payment is completed.
 
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information .
You can use the tracking details to monitor your delivery until it reaches its destination.
 
6. Delivery Requirements
To ensure successful delivery, customers should:

• Provide a complete and accurate delivery address.

• Supply a valid contact telephone number.

• Ensure someone is available to receive the parcel where a signature is required.

Auto Parts Mart cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information provided by the customer.
 
7. Delivery Inspection
Please inspect your order immediately after delivery.
If your order:

• Arrives damaged,

• Is incomplete,

• Contains the wrong product, or

• Appears to have been tampered with,

please contact us as soon as reasonably possible so we can investigate and assist you.
 
8. Shipping Delays
Although we work with reliable courier partners, delays may occasionally occur due to:

• Severe weather conditions

• Public holidays

• High shipping volumes

• Supplier delays

• Remote delivery locations

• Events beyond our reasonable control

We appreciate your patience and understanding should these circumstances arise.
 
9. Incorrect Shipping Address
Customers are responsible for providing accurate delivery information.
If you notice an error after placing your order, please contact us immediately.
If your order has not yet been dispatched, we will make every reasonable effort to update the delivery details.
Once an order has been shipped, address changes may not be possible.
 
10. Lost or Missing Shipments
If your order has not arrived within the expected delivery timeframe, please contact our customer support team.
We will work with the courier to investigate the shipment and keep you informed throughout the process.
 
11. Large or Heavy Items
Certain automotive products, including engines, gearboxes, cylinder heads, alloy wheels, and other oversized components, may require specialised freight services.
Delivery times and shipping charges for these items may differ from standard courier deliveries.
 
12. Customs and Import Orders
Where products are imported or shipped internationally, customers may be responsible for any applicable customs duties, taxes, or import charges imposed by the destination country, unless otherwise stated.
 
13. Contact Us
If you have any questions regarding shipping or delivery, please contact us.
 
Auto Parts Mart
📍 Address: 50 Studebaker St, Markman, Gqeberha, 6210
📞 Phone: +27 73 180 8989
📧 Email: sales@autopartsmart.co.za
 
Thank you for choosing Auto Parts Mart. We are committed to providing quality automotive parts, secure online shopping, reliable nationwide delivery, and excellent customer service across South Africa.