Question 1

1. What products does Auto Parts Mart sell?

Accepted Answer

Auto Parts Mart offers a wide range of quality automotive products, including Wheels, Steerings, brake components, suspension parts, engine parts, filters, lubricants, accessories, and many other vehicle replacement parts for various makes and models.

Question 2

2. How do I know if a part is compatible with my vehicle?

Accepted Answer

Each product page includes compatibility information where available. If you're unsure, please contact our support team with your vehicle's make, model, year, engine size, or VIN, and we'll gladly assist you in selecting the correct part.

Question 3

3. Are your products genuine?

Accepted Answer

Yes. We strive to supply genuine, OEM, and high-quality aftermarket automotive parts sourced from trusted manufacturers and suppliers.

Question 4

4. Do you deliver throughout South Africa?

Accepted Answer

Yes. We deliver to customers across South Africa using trusted courier partners. Delivery times may vary depending on your location and product availability.

Question 5

5. How long does delivery take?

Accepted Answer

Most orders are processed promptly after payment confirmation. Delivery typically takes between 2 and 10 business days, depending on your location and courier service.

Question 6

6. Which payment methods do you accept?

Accepted Answer

We accept secure online payments through the payment methods available during checkout, including major debit and credit cards, Instant EFT, EFT, and other secure payment options where available.

Question 7

7. Can I collect my order?

Accepted Answer

Collection availability depends on the product and location. Please contact our customer service team before placing your order if you wish to arrange collection.

Question 8

8. What is your return policy?

Accepted Answer

Eligible products may be returned in accordance with our Returns & Refunds Policy. Items should generally be unused, in their original packaging, and returned within the applicable return period.

Question 9

9. Can I change or cancel my order?

Accepted Answer

If your order has not yet been processed or dispatched, we may be able to assist with changes or cancellations. Please contact us as soon as possible after placing your order.

Question 10

10. How can I track my order?

Accepted Answer

Once your order has been dispatched, you may receive tracking information from the courier where available. If you require an update, our customer support team will be happy to assist.

Question 11

11. What should I do if I receive the wrong or damaged item?

Accepted Answer

Please contact us as soon as possible after receiving your order. Include your order number, photographs of the product, and a brief description of the issue so we can resolve it promptly.

Question 12

12. Is shopping on Auto Parts Mart secure?

Accepted Answer

Yes. Our website uses secure encryption technology and trusted payment providers to help protect your personal and payment information throughout the checkout process.

Question 13

13. How can I contact Auto Parts Mart?

Accepted Answer

You can contact our customer support team using the contact details provided on our Contact Us page. We are committed to responding to enquiries promptly and providing professional assistance with orders, products, and technical questions.

Frequent Asked Questions